FAQs

How can I get in contact with Crikey Aussie Deals?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.

 

How long does shipping take?

Shipping times vary depending on when the order is placed and your location, but most orders arrive within 4-14 business days.

 

 How can I track my order?

Once your order is processed, you'll receive a tracking number via email to monitor your delivery.

 

Why have I not received my tracking number after purchase?

Tracking numbers won't be delivered until the product has been dispatched and shipped out. Please wait a couple of days for your tracking number. If you still haven't received one please contact our support team.

 

What types of payment do you accept?

We accept all major forms of payment, including credit cards and PayPal methods listed on our website.

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

 

Is my payment information secure?

Yes! We use encrypted, secure payment gateways to protect your information.

 

Are there any hidden fees?

No, all prices are transparent. The total cost, including shipping, is shown at checkout.

What currency is the store in?

All products displayed on our website are in AUD.

 

What if I receive the wrong item?

If you receive an incorrect item, contact our support team with a photo, and we’ll make it right with a replacement or refund.

 

What is our return policy?

We offer a 14 Day Money Back Guarantee after delivery of your product. Please refer to our refund policy and contact our support team for assistance.

 

How can I contact customer support?

You can reach out to us via email or our contact form on the website. We’re happy to help!